Terms of Service

Henshu · Last updated September 24, 2026 · Effective when published for accounts created from then on; for existing accounts, 14 days after we notify account owners and no earlier than October 8, 2026 (see section 11)

These are the terms for using Henshu, the production-tracking platform at henshu.app operated by Sauce Media LLC (“Sauce Media”, “we”, “us”). They’re written to be read, not skimmed past. By creating an account or using a workspace hosted on Henshu domains, you agree to them. If you’re accepting on behalf of an agency or company, you confirm you have the authority to bind it.

1. What Henshu is

Henshu gives agencies workspaces to track production work, review deliverables, message each other, store files, and invite their clients into branded client workspaces. Your agency controls its workspaces; Sauce Media operates the platform underneath.

2. Your account

• Keep your sign-in credentials to yourself. You’re responsible for what happens under your account.
• You must be at least 16 to use Henshu, and old enough to form a binding contract where you live.
• Give us accurate account information and keep it current.
• Tell us at hello@henshu.app if you believe your account has been compromised.

3. Your content stays yours

Everything you or your team upload or create — tasks, comments, files, video, messages — belongs to you (or whoever owns it under your own agreements). You give us only the license we need to run the service: to store, transmit, display, process, and back up your content so the platform works; to deliver it to the people and third-party platforms you direct it to (for example, publishing a post to a social account you connected); and to share it with the service providers that run parts of Henshu for us. Those providers include AI providers: Henshu sends content to them when someone uses Shu, the assistant, or the profile image generator, and it automatically sends the audio of every video or audio file added to Review for transcription. Our Privacy Policy lists these providers and what each receives. We don’t sell your content and we don’t use it to train AI models.

4. Acceptable use

Don’t use Henshu to:

• break the law, or infringe someone else’s copyright, trademark, or privacy;
• upload malware or attempt to breach, probe, or overload the platform or other tenants’ workspaces;
• send spam or abusive content through invites, messages, or review links;
• resell access to the platform itself (white-labeling your own client workspaces is what the product is for — reselling Henshu accounts wholesale is not).

We can suspend or remove content or accounts that violate these terms. Where reasonable, we’ll warn you first.

5. Plans, billing, and seats

• Paid self-serve plans are billed per seat, monthly or annually, through Stripe. A “seat” is a person with editing or workspace administration access. People whose access is limited to viewing, commenting, and approving do not count as paid seats; client and guest allowances depend on your plan.
• Current seat prices, included storage and actions, client allowances, and optional capacity rates are listed at henshu.app/#pricing. Additional capacity and custom packages require an agreed arrangement with Henshu. We’ll give at least 30 days’ notice before a price change affects an existing subscription.
• You can cancel anytime from your workspace’s billing settings — cancellation is self-serve, takes effect at the end of the paid period, and doesn’t require talking to anyone. The workspace then moves to the free plan, with that plan’s limits, and its data stays available.
• If a payment fails, Stripe retries it and your workspace’s billing settings show the payment as past due. If the retries don’t succeed, the subscription can be cancelled and the workspace moved to the free plan. Fees already paid are non-refundable except where the law says otherwise.

6. Client workspaces and your clients

When you invite your clients into a client workspace, you’re responsible for having the right to share that content with them, and their use of Henshu is also governed by these terms. Your clients’ data in your workspaces is handled per our Privacy Policy.

7. Data, export, and deletion

Our Privacy Policy covers what we collect, who receives it, and how long we keep it. Highlights that belong in the contract too:

• Each person can download a copy of their personal data, request a fuller export, or schedule deletion of their account from Settings › Data & Privacy, or by emailing hello@henshu.app. Account deletion runs 30 days after it is requested, so it can be cancelled if it was a mistake. The only owner of a workspace must transfer ownership first.
• Deleted tasks, projects, channels, and files go to the workspace’s Trash and are kept for the period the workspace chooses (7, 30, or 90 days; 30 by default) before permanent deletion. Deleted tasks, projects, and channels are permanently removed the next time someone with Trash access opens the Trash after that period, so they can be kept longer.
• Cancelling a paid plan does not delete your workspace or its data; the workspace continues on the free plan. Deleting a workspace deactivates it but keeps its data so it can be restored; its owner can ask us to erase that data permanently.
• Backups are kept for disaster recovery for the periods described in the Privacy Policy, so deleted data can remain in them for longer.

8. Service availability

We work to keep Henshu up and fast, but we don’t promise uninterrupted service, and we may change or discontinue features. For anything material we’ll give reasonable notice. Scheduled maintenance happens; we try to keep it outside working hours.

9. Disclaimers and limits on liability

Henshu is provided “as is” and “as available.” To the fullest extent the law allows: we disclaim implied warranties (merchantability, fitness for a particular purpose, non-infringement); we’re not liable for indirect, incidental, or consequential damages, or lost profits or data; and our total liability for any claim is capped at the amount you paid us in the 12 months before the claim. Some jurisdictions don’t allow some of these limits, so parts may not apply to you.

10. Termination

You can stop using Henshu at any time and schedule deletion of your account from Settings › Data & Privacy (see section 7). We can suspend or terminate accounts that violate these terms or create risk for the platform or other tenants; where reasonable we’ll notify you and give you a chance to export your data first.

11. Changes to these terms

If we change these terms in a way that matters, we’ll notify account owners by email or in-product at least 14 days before the change takes effect. Continuing to use Henshu after that means you accept the new terms.

This version applies to accounts created on or after the day it is published on this page. For accounts created before then, it takes effect 14 days after we notify account owners of it by email or in-product, and no earlier than October 8, 2026; the previous version (effective July 29, 2026) applies to them until then. We’ll send a copy of the previous version on request.

12. The legal frame

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, and both sides consent to that venue. If any part of these terms is found unenforceable, the rest stays in effect.

← henshu.app · Privacy Policy